Error with new version after update, linking to google sheets

[megan]

After update, any time I run the program I get “TypeError: Undefined is not an object” as an error. Plugin is completely bricked and my work is at a stand still. Great mandatory update.

[Jeff]

@megan

Thanks for getting in touch with us. We recently identified a bug in Templater 3.7.1 that is almost certainly the cause of this error message.

To fix it, we’ll want to open the Templater Preferences, then click “Advanced” and uncheck “Layout engine” and “Time Sculpting”. Next, click on the “Bot” tab in Templater’s Preferences and ensure the “Prevent event script execution on Preview” is enabled. Once that’s done, we’ll want to see if the error persists. If it goes away, we should be able to reenable the “Layout engine” and “Time Sculpting” options.

If we continue to see the issue after performing these steps, we’ll probably want to continue this conversation through our support channels, as we’ll likely need to get some log files from the system that might contain information that wouldn’t be appropriate to post publicly. If we end up going that route, you can email us at support@dataclay.com or post a new helpdesk ticket right here.

Thanks,

Jeff